Charlotte Downie, from Dunfermline, said her daughter Neve was injured by a shard lodged inside the supermarket brand Little Angels nappy
A furious mum claims her two-year-old daughter was left bleeding – because a large piece of GLASS was lodged inside her Asda nappy.
Charlotte Downie said she was “horrified” after discovering the shard inside the supermarket brand Little Angels nappy.
She said she was unaware of the sharp object until her daughter Neve came crying to her after being cut.
Charlotte, 27, from Dunfermline, Scotland, has warned other parents to be wary, and claims Asda should be taking her complaint more seriously.
She said: “There was blood in her nappy, it actually cut her.
“I’m horrified that this could happen. This is a serious issue, it’s a piece of glass in a child’s nappy.”
Mum-of-two Charlotte said she is worried her daughter could have contracted an infection from the glass, which was in a 36 pack purchased days earlier by her mother.
Describing the shocking incident at her home, she said: “About 30 minutes after I put it on, she came in crying, she said it was painful.
“I couldn’t believe it when I found the glass, it was embedded in the fabric.
“I took her to be checked out by a doctor and I’m still keeping an eye on her.”
She said Neve was very upset when she tried to put another nappy on her after the ordeal.
Charlotte said: “When I went to put the next nappy on her, she was saying ‘no, no, no’.
“She was really scared of it happening again. We were lucky, it could have been a lot worse.”
The fuming mum contacted Asda immediately after it happened last Saturday, and was advised to bring the nappy into her local store.
She said she handed it over to staff at the St Leonards store in Dunfermline as soon as she arrived the following day, but said workers appeared to have no idea what she was talking about.
Charlotte claimed she was stunned to discover the nappy was still lying open on a customer service desk when she left the store 40 minutes later after doing her weekly shop.
She followed her complaint up with another phone call on Tuesday, and said she was later contacted by an Asda customer service worker – who she claimed was “rude”.
Charlotte said: “I’m just shocked by how non-urgent they were about it.”
She said she was told it could take up to 40 days to investigate, because the supermarket is dealing with a “backlog” of complaints.
“I really want an assurance this isn’t going to happen to someone else,” she said.
An Asda spokesman said: “We are extremely proud of our Little Angels nappies so we take complaints of this nature very seriously and are sorry to hear of Ms Downie’s complaint.
“As soon as we receive the nappy we will run a full and thorough investigation to understand what happened, but would like to reassure her and all our customers that we have stringent processes in place to ensure there is no contamination within this robust process.
“Our nappies are produced and packed on an enclosed line within a sealed environment and if the door of the production line is opened, the conveyor belt stops and any nappies on the line are rejected.
“This means a customer can have confidence that the they are the first person to open their packet of nappies.”